Order Management

 
 

Manage and update your website orders

This area allows you to manage and update all orders that come through your website. When a customer places an order, you will recieve an email notification, along with the invoice for the goods they have purchased.

To view the orders in your admin area, simply go to "Ecommerce" on your main menu, then select "Manage Orders".

You will be taken to a complete list of all orders on your website with the ability to search and filter through these. From this screen you will see an overview of the customer details and purchase information with the ability to click to edit the order or view/print the relevant invoice.

Manage Orders

Editing / updating the order

To edit and update the order, simply click the Edit icon which will open the order information. From this window you can view all of the relevant order details including customer billing and delivery addtess, contact information, purchased products and any delivery notes.

Updating your order status

Most importantly, from this window you are able to update the order status. You can change the status to dispatched once you have sent out the order. This will trigger an email to your customer to let them know that their items are out for delivery. You have a number of statuses from which to choose which all have their own associated email template that will be triggered to the customer upon update.

The contents of these emails can all be edited via your email templates.

Update Email Templates


Configuring the order manager

The layout of the order manager is completely customisable via the Order Manager Layout. Developers should set up the display and information that is most important and relevant for the admin to see. For more information on how to configure the order manager please click below.

Order Manager Developer Guide

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